Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice
  • All notices from to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Deaf Service Center of Southwest Florida shall be made either by e-mail or first class mail to our address at: 1860 Boy Scout Drive B208 Fort Myers, FL 33907.


  • Copyright
  • All content appearing on this Web site is the property of Deaf Service Center of Southwest Florida. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright ®2011 Deaf Service Center of Southwest Florida. All rights reserved.


  • Trademarks
  • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Deaf Service Center of Southwest Florida. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Deaf Service Center of Southwest Florida or any third party, except as expressly granted herein.


  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Deaf Service Center of Southwest Florida and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Deaf Service Center of Southwest Florida believes that customer conduct violates applicable law or is harmful to the interests of Deaf Service Center of Southwest Florida and its subsidiaries.


  • Shipping & Delivery
  • Delivery Limits
    At this time, Deaf Service Center of Southwest Florida ships merchandise only to locations within the continental United States and not to international locations. Nor does Deaf Service Center of Southwest Florida ship to Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

    Standard Delivery
    All in-stock items are shipped within 3 business days after we receive your order. You should receive your order in 10-14 business days from the day the order was entered. Notices of any back orders are sent immediately.

    Express Delivery
    For an additional charge, we can deliver your order overnight via UPS Next Day Air®, within two days via UPS 2nd Day Air® or three days with 3 Day Select®. Other express delivery services can also be arranged. Call for a quote on rush delivery charges.

    Shipping Errors
    Shipping errors must be reported within five (5) business days of receipt of order.



  • Sales Tax
  • Deaf Service Center of Southwest Florida charges sales tax for merchandise ordered on this Web site based on the Florida sales tax rate of 6%. Tax is not charged for memberships and services.


  • Return Policy
  • 30 Day Return Policy
    • Our 30 day money-back guarantee means as much to us as it does to you. Our goal is for our customers to be 100% satisfied. However, if you need to return an item within 30 days, the product must be sent back in ORIGINAL “LIKE NEW” CONDITION packaged in the ORIGINAL MANUFACTURER’S BOX.
    • When you receive your merchandise, please do not write on the product forms or packaging, fill out the warranty card, or damage the box or product in any way until you know that your product works and that you want to keep it. If you plan to return a purchase, pack the merchandise carefully and in original condition. Include any instruction manuals, warranty card, etc. Wrap the box in brown paper so the original box is unaltered.
    • Merchandise must be returned within fourteen (14) days after a Return Merchandise Authorization (RMA) is issued. Items that are received after fourteen (14) days from the date an RMA number is issued will not be eligible for credit or exchange, they will be eligible for repair only. For returns or exchanges and to request an RMA, please call 239-461-0334 (V) or 239-0438 (TTY).
    • Items received after fourteen (14) days from the date an RMA number is issued will not be eligible for credit or exchange. Returns will NOT be accepted after thirty (30) days from the date of shipment. In the event that 30 days have passed from the date of shipment, you are advised to follow the manufacturer’s warranty instructions for repair service. The item must be in the original carton and in “like new” condition, with all parts, instruction manuals and RMA included, to receive a refund.
    • Original shipping charges are non-refundable.
    • Special order purchases, opened videotapes, DVDs, computer disks and software are not refundable once opened unless defective. We reserve the right to charge a restocking fee for returns.

    Damaged Items
    If you receive an item that is damaged in shipping, please do the following:

    • Keep all packaging materials in the same condition as you received them. Claims cannot be made if packing materials are missing.
    • Report the damage immediately to the carrier (UPS®, Postal Service, or other carrier).
    • Do not ship the package back to Deaf Service Center unless directed by our staff; wait for the carrier to inspect and pick up the package.
    • Call Deaf Service Center to report the damage so that we can process a replacement order.

    Defective Items
    If you receive an item that is defective in some way, please call Deaf Service Center for instructions on returning it for replacement. If you have any questions about products or orders, please call 239-461-0334 (V) or 239-0438 (TTY).

    Questions about Returns
    Our staff can answer most questions and can also help you with complicated orders. Please call between 9:00 a.m. to 4:00 p.m. Monday through Friday (Eastern Time). Faxed inquiries may be sent to (239) 461-0343. Written inquiries can be mailed to:
    Deaf Service Center of Southwest Florida, Inc.
    1860 Boy Scout Drive #B208
    Fort Myers, FL 33907
    OnlineStore@dsc.us



  • Miscellaneous
  • Void Where Prohibited
    Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Deaf Service Center of Southwest Florida and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

    Governing Law
    In the event of litigation both parties agree that the Law of FL shall apply and both parties consent to the jurisdiction of the state courts of Fort Myers, FL, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

    Misc.
    The Terms and Conditions constitute the entire agreement between you and Deaf Service Center of Southwest Florida with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Deaf Service Center of Southwest Florida with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Deaf Service Center of Southwest Florida. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.